123mkb FAQ — Answers to All Your Questions

Opening an account at 123mkb is easy. Go to the login page and fill out the registration form — enter your mobile number, a strong password, and accurate personal details. You must be at least 21 years old at the time of registration. Once you submit your information, the account is activated within a few minutes.

No. Under 123mkb rules, only one account is allowed per person. Creating multiple accounts using the same mobile number, bank account, or device is strictly prohibited. Doing so may result in all accounts being cancelled and any funds held being forfeited.

Use the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. Use it to reset your password. If the process is not completed, contact our 24/7 live chat support — help is available in Bengali.

A government-issued ID (national identity card or passport) and proof of your mobile banking number are generally sufficient. Additional verification may be required for large withdrawal amounts. Verification is usually completed within 24 hours of submitting documents.

Yes. The 123mkb website is fully mobile-friendly. It works smoothly from any browser on Android or iPhone — from slots to cricket betting. The entire platform runs seamlessly on mobile without needing to download a separate app.

Deposits from bKash are generally instant — in most cases the balance is added to your account within a few minutes. Occasionally, network delays may extend this to a maximum of 15 minutes. The minimum deposit amount is ৳300. If your deposit does not arrive, contact live chat with a screenshot.

A Nagad withdrawal is usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Before making a withdrawal request, make sure your account is fully verified and that betting requirements have been met.

Yes. 123mkb supports deposits and withdrawals via all four mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 for all methods. No extra charges are applied by 123mkb.

123mkb does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small service charge according to their own policies — that depends on the respective operator's terms.

If a withdrawal is cancelled, the balance is usually returned to your account. Contact live chat support to find out the reason and get it resolved. In most cases, withdrawals are blocked because verification is not complete or an incorrect number was provided.

The daily withdrawal limit depends on your account level and verification status. VIP-level players enjoy higher limits. Check your account settings or ask via live chat for the latest limits.

To bet on BPL or any other cricket tournament, first go to the cricket section. Select the match, choose your preferred market (match winner, toss, runs, etc.), enter the stake amount, and confirm the bet slip. With in-play betting you can also place bets while the match is in progress.

RTP (Return to Player) is a theoretical figure showing how much a game pays back on average over the long term. It varies by game and can be confirmed directly with the game provider. All games at 123mkb are operated through licensed software providers, which ensures fair play.

The slots section features games from multiple top providers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Mahjong Ways, Fortune Gems, Super Ace, and Aviator. New games are added regularly.

In 123mkb Casino and the Aster Live section you will find live table games from Evolution Gaming, Ezugi, and other top providers — such as Baccarat, Roulette, Blackjack, Teen Patti, and Andar Bahar. Experience real-time play with genuine dealers.

The football section covers betting on the FIFA World Cup, UEFA Champions League, English Premier League, La Liga, Bundesliga, Serie A, as well as local leagues in Bangladesh and Asia. Visit the football page for match-by-match updates.

123mkb uses games only from accredited software providers that determine results using Random Number Generator (RNG) technology. This ensures that the outcome of every spin or bet is completely unbiased and not predetermined. The platform is secured with SSL encryption.

New players at 123mkb receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and receive a ৳1,200 bonus — total balance will be ৳2,200. Deposit ৳10,000 and receive the maximum ৳5,000 bonus — total balance ৳15,000. A 10x wagering requirement applies to the bonus.

A wagering requirement is the condition specifying how many times you must bet the bonus amount before you can withdraw it. A 10x requirement applies to the 123mkb welcome bonus. This means if you receive a ৳1,200 bonus, you must place a total of ৳12,000 (1,200 × 10) in bets before withdrawing. This is a comparatively low requirement within the industry.

No separate application is needed to join the VIP program. Levels are upgraded automatically through regular play. 123mkb has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases and special benefits are added at each level.

Weekly cashback rates by VIP level: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, Diamond — up to 1.5%. Cashback is credited to your account automatically every week.

Using multiple accounts, abusing bonuses in the same way, betting with a bonus balance on restricted games, or violating bonus terms may result in bonus cancellation. Please read the Terms & Conditions page for more details.

Yes. 123mkb uses SSL (Secure Socket Layer) encryption technology to keep your personal and financial information secure. Your data is never sold or shared with third parties. Please read the Privacy Policy page for more details.

Yes. If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent account closure (self-exclusion) through live chat. We take this request seriously and act on it promptly.

123mkb is for players aged 21 and above only. Age is verified at the time of registration. Opening an account or playing by minors is strictly prohibited. We are committed to responsible gaming practices.

Yes. For responsible gaming, you can set daily or weekly deposit limits, loss limits, and time limits. Use your account settings to set these limits, or ask for help via live chat. Visit the Responsible Gaming page to learn more.

Common signs include spending more money than your budget allows, repeatedly playing to recover losses, losing focus on family or work, and being unable to stop gaming. If you feel this way, take a break and speak to us in Bengali via live chat. We are ready to help you.

If you see unauthorised logins or transactions on your account, change your password immediately and notify our 24/7 live chat. Our security team will investigate the matter promptly and, if necessary, temporarily freeze the account to protect it.